Refund policy

All sales are final

Every product sold here is a digital download. Your files are delivered immediately after payment, both on the confirmation screen and by email. Because the product is supplied and accessible straight away, we do not offer refunds, returns, exchanges or cancellations once an order has been placed.

Your right to cancel

Under UK consumer law you would normally have 14 days to cancel a distance purchase. That right does not apply to digital content that begins downloading immediately with your agreement. By ticking the confirmation box at checkout you ask for immediate access and acknowledge that you lose the right to cancel.

If something goes wrong

If a file will not download, arrives damaged, or is not the product described, contact us and we will fix it — normally by re-issuing your download link or supplying a working file. This does not affect your statutory rights where the product is faulty or not as described.

Duplicate or unauthorised charges

If you believe you were charged twice, or a payment was made without your authorisation, get in touch before opening a dispute and we will review the transaction.

Contact

Email us and we will reply as soon as we can.